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Coningsby St Michael's Church of England Primary School
Believe. Aspire. Succeed.
Who do I contact if I am concerned that my child is not being supported or I have a complaint?
The first point of contact should be your Child’s Class Teacher, however if your concerns still remain you should contact the SENCO, Head of School or our Executive Head Teacher
We seek to promote an active partnership with parents/carers and to involve them fully at every stage. Most concerns and complaints can be resolved swiftly and satisfactorily. Complaints regarding a school’s provision are resolved through our complaints process. Our complaints process is detailed in a document entitled ‘Complaints Policy’, this breaks down into each of the stages; Informal and Formal. This document can be found on our website, please see link below.
In line with the SEND CoP 2015 (4.7 & 4.30), if the complaint is regarding the Local Authorities local offer. Their process needs to be followed, which is different to our own. This can be found under the LA local offer complaints procedure, details of which can be found on the LA website.